Customs in step with the truck.
Customs is where cross-border freight usually goes wrong, and almost never because the rules were unknowable. It goes wrong because the entry was filed late, the classification was wrong, or the truck and the paperwork were being handled by two parties who each assumed the other had it.
The parts that decide the outcome.
Filed by licensed brokers, coordinated by us
Qeep provides customs brokerage as part of the freight move, with entries filed by licensed customs brokers — CBSA-licensed into Canada, CBP-licensed into the United States.
Classification treated as a real question
The HS code determines the duty rate and whether other government departments get involved. Guessing it is how a shipment becomes an expensive correction months later.
CARM registration
Under CARM, importers of record need their own CBSA portal account and their own financial security. It cannot be inherited from a broker, and discovering that at the border is a bad day.
Free trade where it genuinely applies
CUSMA can eliminate duty entirely, but only with a valid certification of origin and goods that actually qualify. Claiming it without support is a liability, not a saving.
Customs brokerage in Toronto, asked and answered.
- Is Qeep a licensed customs broker?
- Qeep provides customs brokerage as part of the freight service, and entries are filed by licensed customs brokers — CBSA-licensed for shipments into Canada and CBP-licensed for shipments into the United States. The value we add is coordination: keeping the filing, the truck and the timing on one desk so nothing waits on somebody else’s inbox.
- What is CARM and does it affect me?
- CARM is CBSA’s system for importer registration, accounting and financial security. If you are the importer of record for goods entering Canada, you need your own CARM portal account and your own security posted — it is not something a broker can hold on your behalf any more. If you are unsure whether yours is set up correctly, it is worth checking before your next shipment rather than after.
- How do I know my goods are classified correctly?
- Classification comes from what the goods actually are, what they are made of and what they do — not from what is convenient. The right approach is to review the commodity properly once, document the reasoning, and apply it consistently. A classification that saves duty but cannot be defended in an audit is a deferred cost, not a saving.
One desk, every mode.
For how this works nationally rather than in Toronto specifically, see customs brokerage across Canada.
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