Parcel Shipping.
Carrier-direct rates, one account.

Parcel is generally individual packages up to about 150 lbs each that ship through small-package carriers (FedEx, UPS, USPS, Canada Post). Once a shipment is palletized or exceeds parcel weight/size limits, LTL is usually cheaper. We’ll quote both and route each order the cheaper way.

FedEx, UPS, USPS, Canada Post and regional/last-mile carriers. Because we rate-shop across all of them per shipment, you get the best cost-to-transit on each package instead of being locked to one carrier’s rate card.

Yes. We manage the customs entry, duties and taxes for cross-border parcel — set up as DDP (you prepay so the customer pays nothing on delivery) or DDU (recipient pays) — so packages clear cleanly and arrive without surprise fees.

Yes — we connect to Shopify, Amazon, Walmart and other platforms via integration or EDI, or accept a flat-file, then import orders, rate-shop, print labels and push tracking back automatically.

On billable weight — the greater of actual and dimensional weight — plus zone (distance), service level and any surcharges (residential, fuel, peak). We right-size packaging and rate-shop to keep all of those as low as possible, and audit the carrier invoices to catch overcharges.

Carriers charge for the space a package occupies as well as its mass. Dimensional weight is length × width × height in inches divided by the carrier’s DIM divisor, and you are billed on whichever is higher — that number or the scale weight. A light but bulky carton can therefore bill at two or three times its actual weight. The fix is packaging discipline: cutting an inch off each dimension, using right-sized cartons instead of one universal box, and switching void fill can move a package down a full weight break on every single order.

Surcharges are where parcel invoices quietly inflate — residential delivery, delivery-area and extended-area fees, additional handling for oversized or unpackaged items, address correction, fuel applied as a percentage of everything above, and peak-season fees layered on in Q4. We flag which ones a shipment will trigger before it ships, correct addresses at import rather than paying to fix them after, keep dimensions inside additional-handling thresholds where the packaging allows, and audit invoices afterward for late deliveries and duplicate or misapplied charges that qualify for refund.

We generate return labels the same way we generate outbound ones — printed in the box, or emailed on demand so you only pay for labels customers actually use, which is usually the cheaper option. Returns are rate-shopped too, and can route to your facility, a consolidation point or a third-party returns processor. Tracking flows back into the same view as outbound, so a return in transit is visible before the refund request lands in your inbox.